Initiating a warranty claim is pretty simple. You can contact us at warranty@sundayrest.com with a clear description of the problem, associated pictures and a copy of the original invoice.    

Sunday Mattresses are covered under warranty as follows -  

  • 4th Generation Mattresses (currently selling)   
    1. Sunday Latex Plus 4 Mattress - 10 Yrs Limited Warranty (including replacement warranty in 1st year)
    2. Sunday Ortho Latex 4 Mattress - 10 Yrs Limited Warranty (including replacement warranty in 1st year)
    3. Sunday Ortho Memory 4 Mattress - 10 Yrs Limited Warranty (including replacement warranty in 1st year)
  • 3rd Generation Mattresses (discontinued; purchased on or after 01/08/2018)
    1. Sunday Latex Plus 3 Mattress - 10 Yrs Limited Warranty (including replacement warranty in 1st year)
    2. Sunday Ortho Plus 3 Mattress - 10 Yrs Limited Warranty (including replacement warranty in 1st year)
    3. Sunday Memory Plus Mattress - 10 Yrs Limited Warranty (including replacement warranty in 1st year)
  • 3rd Generation Mattresses (discontinued; purchased before 01/08/2018)
    1. Sunday Latex Plus 3 Mattress - 10 Yrs Limited Warranty (including replacement warranty in 1st year)
    2. Sunday Ortho Plus 3 Mattress - 5 Yrs Limited Warranty (including replacement warranty in 1st year)
    3. Sunday Memory Plus Mattress - 5 Yrs Limited Warranty (including replacement warranty in 1st year)
  • 2nd Generation Mattresses (discontinued)
    1. Sunday Ortho Plus 2G Mattress - 10 Yrs Limited Warranty (including replacement warranty in 1st year)
    2. Sunday Ortho 2G Mattress - 5 Yrs Limited Warranty (including replacement warranty in 1st year)
  • 1st Generation Mattresses (discontinued)
    1. Sunday Latex Plus Mattress - 10 Yrs Limited Warranty (including replacement warranty in 1st year)
    2. Sunday Ortho Plus Mattress - 5 Yrs Limited Warranty (including replacement warranty in 1st year)

Once the claim has been verified, the company will, at its discretion, either repair or, if a repair is not possible, give a credit against purchasing a new mattress.

In either of the cases, Sunday will bear the cost of transportation as long as the customer is in a city where Sunday has its presence. If you have moved cities and currently reside in a city where Sunday is not present, we will still honour the warranty claim, but you will need to bear the cost of transporting the mattress to us, and Sunday will bear the cost of transporting back if required.

If repair of the mattress is not possible, Sunday will give a credit voucher against purchasing a new mattress. The value of the credit voucher would be based on the original purchase price of the bed (excluding any transportation cost), the warranty period, and the time elapsed since the purchase. A straight-line depreciation model is followed.

For example, a Sunday mattress was purchased for ₹10,000, and the bed came with a 5 yr warranty. So, each year there will be a depreciation of 20% starting with 0% in the first year (replacement warranty in the 1st year). If there is a problem in the 14th month, the customer will get a credit voucher of ₹8,000 that can be used against purchasing a replacement mattress from Sunday.

Similarly, for a mattress with a 10 yr warranty, each year, the depreciation will be 10% of the purchase price starting with 0% in the first year (replacement warranty in the 1st year).

Credit vouchers can be used against the purchase of mattresses of Sunday brands and from the Sunday website, and they cannot be encashed. Credit vouchers cannot be redeemed against the purchase of accessories.

All days are calendar days, and all years are calendar years. Sunday has complete discretion over whether to repair or give credit and anything discretionary regarding mattress warranty claims. 

This section is for informational purposes only. We recommend reading the complete information section on Warranty to understand the terms correctly. Please refer to your warranty booklet (the final authority on warranty) for full details on the contract. If you have any questions, please drop us a line at hello@sundayrest.com or give us a call on 08047494649